How can one get in contact with you?

Our team encourages you to reach out to us via email at info@madameafwik.com, as it is our primary mode of communication. While we are open to receiving DMs on Instagram, we recommend using email to ensure your message is received.

How long does shipping take?

We take pride in our craft of creating our small batch jewelry. We kindly request a 1-2 week delivery window and invite you to reach out to us at info@madameafwik.com for any order updates.

Do you offer gift wrapping?

We are happy to accommodate all of your gift giving needs! Simply leave a note of your message at checkout, or email us within 24 hours of placing your order.

At what time of day can I reach you?

Our customer service hours are Monday - Friday, 9am- 5pm. Please don’t hesitate to email us at anytime and we will get back to you within this window.

Can I cancel or change my order?

We do not allow order cancellations as all purchases are final. However, we do allow amendments on a case by case basis within 24 hours after the order has been made.

Do you ship internationally?

We currently offer USPS shipping within the U.S. and to U.S. territories.

Do you make custom pieces?

Absolutely! While each of our adornments are unique in their own way, we take pleasure in the opportunity to create bespoke pieces tailored to our client’s personal taste.

What if I order The wrong size?

We advise you to take your time placing orders for made-to-order pieces such as waist beads, rings, bracelets, anklets, etc. as it is the customer’s responsibility to ensure that they order the correct size.

What is your return policy?

Kindly find our full return policy here.